Complaints Policy

Invigorate Homes is committed to providing exceptional service and high-quality workmanship. However, we understand that sometimes things may not go according to plan. This policy outlines the process for submitting a complaint and how we will handle it.

How to Make a Complaint

We encourage you to bring any concerns to our attention as soon as possible. You can submit a complaint by:

• Email: info@invigoratehomes.com

Please include the following information in your complaint:

• Your name and contact information

• A clear description of your complaint

• Any relevant dates or reference numbers

• The desired outcome

How We Will Handle Your Complaint

• We will acknowledge receipt of your complaint within 5 working days.

• We will investigate your complaint thoroughly and fairly.

• We will aim to provide you with a response within 30 working days of receiving your complaint.

• We will keep you informed of the progress of your complaint.

• We will do our best to resolve the complaint to your satisfaction.

Feedback

We welcome your feedback, both positive and negative. It helps us to improve our services and ensure that we are meeting the needs of our clients.

Contact Us

If you have any questions about this policy, please contact us at info@invigoratehomes.com